Ericsson: zero-touch could herald a new era in service provider customer interaction

Content : Press releases ; Category : Digital transformation ; HashTags : #digitaltransformation,#AI,#ConsumerLab,#Zerotouch

  • New Ericsson Consumer & IndustryLab Insight Report explores the future of customer interactions with telecom service providers
  • Consumers expect telecom service providers to match leading digital consumer experiences
  • Telecom service providers can leapfrog to a zero-touch customer experience future, using AI and automation to preempt consumer needs and solve issues with minimal effort

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