Ericsson Expert Analytics selected by EE to improve customer experience

Content : Press releases ; Category : Connectivity ,Managed services ,OSS ; HashTags : #CustomerExperienceManagement,#EricssonExpertAnalytics,#Networkquality

  • EE, the UK’s largest mobile operator and part of the BT Group, has selected Ericsson Expert Analytics as its next-generation customer experience management (CEM) system
  • The solution is aimed at improving EE subscriber satisfaction, net promoter score, propensity to call and first call resolution rate
  • The solution will support multiple services, including 2G, 3G, 4G, VoLTE and VoWiFi, and will be supported by Ericsson Managed Services

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